Thank you for choosing Bennett Dog Business. By booking any service, you acknowledge and agree to all policies listed below.

• Invoices under $600: Full payment is due on the first day of service.  
• Invoices $600 or more: 
  • May be split into two biweekly payments.  
  • 50% is due on the first day of service. 
  • Remaining 50% is due before the final day of service.
• Pets cannot be released until all balances are paid in full.

A 25% cancellation fee applies only if a booking is canceled within 72 hours of the scheduled service start date.  

• If the booking proceeds as scheduled, this amount is applied toward the final invoice.  
• If canceled more than 72 hours prior, no fee is charged.  
• Unpaid cancellation fees may be automatically charged.

A valid payment method must be kept on file before requesting a booking.

If payment is not completed within 12 hours of the invoice being sent or becoming due, Bennett Dog Business will automatically charge the payment method on file for any cancellation fees, balances, or outstanding charges.

• Time To Pet Portal (credit/debit)  
• Zelle  
• Venmo  
• PayPal  
• Cash App
  Cash and checks are not accepted.

If payment is not completed by the final service date:

• $20 late fee per day 
• Services may be paused  
• Future bookings may be denied  
• Repeated non-payment = permanent account deactivation

• No refunds once payment is made.  
• Credits may only be issued for services not completed by BDB.

• Accounts with no bookings for 6 months will be deactivated.  
• Reactivation is free upon request.

• No cancellation fees unless within the 72-hour cancellation window.  
• 24-hour notice is appreciated but not required.

• Three (3) cancellations under 24 hours within six months = account deactivation.  
• Accounts may be reactivated upon request.

• Owners must disclose all medical conditions, medications, allergies, escape tendencies, aggression, or behavior concerns.  
• Pets must be on flea/tick prevention.  
• BDB is not responsible for pre-existing conditions or illnesses that arise during or after care.

Owners must notify Bennett Dog Business of any known or suspected contagious conditions before booking or drop-off. This includes, but is not limited to:  

• Diarrhea or vomiting  
• Fleas, ticks, or mites  
• Ringworm or skin infections  
• Coughing, sneezing, or respiratory issues  
• Worms or parasites  
• Exposure to contagious dogs  
• Any veterinarian-diagnosed illness  
• Any health concern that could spread or contaminate the environment

BDB does not require vaccinations; however, owners must disclose if their pet is not vaccinated, partially vaccinated, has been recently ill, or is recovering from a condition that could impact safety or group participation.

Failure to disclose contagious conditions may result in:  

• Immediate service refusal  
• Early removal from services  
• Additional sanitation or cleaning fees  
• Permanent account deactivation if the omission places others at risk

Owners remain fully responsible for all veterinary costs, sanitation expenses, and damages caused by knowingly bringing a sick or contagious pet into the environment.

• BDB is authorized to seek veterinary care in emergencies.  
• Attempts will be made to contact the owner first.  
• Owners are responsible for all veterinary costs.  
• Emergency/evacuation fees may apply.

• Late pickups may incur additional fees.  
• If unreachable, BDB will act in the pet’s best interest (extended care, temporary boarding, etc.).  
• All fees still apply.

BDB provides locked gates, a fenced yard, controlled entry/exit, and 24/7 supervision.
However, BDB is not responsible for escape incidents caused by:

• Digging  
• Climbing  
• Bolting  
• Equipment failure  
• Extreme anxiety  
• Owner failure to disclose escape behavior

Owners MUST disclose escape tendencies prior to booking.

• Dogs must safely coexist with other dogs.  
• Dogs are grouped by temperament, play style, and size.  
• Family dogs stay together unless separation is needed for safety.

Even with supervision, dog altercations can occur.
BDB is not liable for injuries resulting from:

• Normal play  
• Roughhousing  
• Dog-to-dog altercations

unless gross negligence is proven.

The owner of the dog who initiates aggression is responsible for:  

• All veterinary costs for the injured pet  
• All damages caused

If both dogs contributed, costs may be divided at BDB’s discretion.

Dogs showing aggression may be removed from group play, separated, or sent home early.
No refunds or credits apply.

Clients are encouraged to use indoor/outdoor cameras for transparency and safety.
Cameras may not be placed in private areas.

Claims of theft, abuse, or misconduct must be supported by evidence such as:  

• Camera footage  
• Police reports  
• Documentation

Malicious or unsupported claims result in:  

• Immediate account suspension  
• Permanent deactivation if proven false or harmful

BDB is not responsible for missing items without verifiable evidence.

By booking services, the client understands that all pet care involves inherent risks. The client voluntarily assumes all risks of illness, injury, escape, behavioral changes, property damage, and death associated with boarding, daycare, drop-ins, transport, socialization, and all other services.

The client agrees that Bennett Dog Business shall not be held liable for:  

• Illness, injury, or death of their pet  
• Injuries or damages caused by their pet  
• Behavioral or stress-related changes  
• Damaged or lost personal items  
• Natural, accidental, or unforeseen events despite reasonable care

Liability applies only in cases of proven gross negligence.

The client agrees to indemnify and hold BDB harmless from all claims, veterinary bills, damages, legal fees, or expenses arising from their pet’s behavior or health conditions (known or unknown).

Booking constitutes a binding release of liability.

Owners are financially responsible for all property damage caused by their pets.

Photos/videos of pets may be used for marketing unless the owner opts out in writing before service begins.

If a pet passes from natural or unforeseen causes, BDB will notify the owner immediately.
BDB is not liable unless negligence is proven.

Please bring:  

• Food  
• Medications  
• Leash  
• Food bowls  
• Optional comfort items

Pets stay in a 2,800 sq. ft. home with 24/7 supervision and structured playtime.

A $20 holiday upcharge applies on major U.S. holidays.

By booking with Bennett Dog Business, you confirm that you have read, understood, and agreed to all policies listed above and authorize automatic payments when required.