Booking & Payment
All services must be booked at least 3 hours in advance.
Payment is due upon arrival on the first day of service.
Accepted payment methods:
Portal (credit/debit)
Zelle
Venmo
PayPal
Cash App
Cash - less than $100
No checks
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Cancellations
We kindly request 24 hours’ notice for cancellations or rescheduling.
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Health, Behavior & Special Needs
Please inform us of any medical conditions, medications, or special care instructions at the time of booking.
We reserve the right to cancel or refuse service for aggressive or unsafe behavior.
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Veterinary Care & Emergencies
In the event of an emergency, Bennett Dog Business is authorized to seek veterinary care.
We will attempt to contact you or your emergency contact first.
The client is responsible for all veterinary expenses.
Emergency fees may apply for natural disasters or evacuations.
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Drop-Off & Pick-Up
Late pick-ups are subject to additional hourly/days fees depending on the type of service.
Pets not picked up within 48 hours without communication may be surrendered to a local shelter. All fees still apply.
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Liability Waiver
The client assumes all risk associated with care, boarding, and transportation.
Bennett Dog Business is not responsible for illness, injury, or death unless due to gross negligence.
Your pet may interact with other animals; by booking, you accept the risks involved.
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Property Damage
Clients are responsible for damage caused by their pets to their property or belongings.
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Media Release
We may take photos or videos of pets for social media or marketing unless you request otherwise in writing.
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Pet Passing
If a pet passes away in our care due to natural causes or unforeseen health issues, we will notify you immediately.
We are not liable unless negligence is proven.
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Boarding Essentials
For boarding, please bring:
Enough food for the entire stay
Medications
Diapers (for females in heat)
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Supervision
Both locations offer at least 12 hours of playtime and 24/7 supervision.
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Holiday Policy
A 10% surcharge applies on national holidays.
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Agreement Acknowledgment
By booking with Bennett Dog Business, you confirm you have read, understood, and agree to all terms above. You authorize BDB to act in your pet’s best interest in case of emergency and accept all listed policies.
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